What our Customers say...

Why SERVPRO Testimonials

Everyone involved at SERVPRO have been professional, courteous, and kind. I am thoroughly elated with the rebuild of my condo. The work they did is bar none! I would absolutely highly recommend Josh and his employees to anyone in need of the services they provide! My home is even better than it was! Thank you SERVPRO!!

They are outstanding every single time I use them. Best in the business!

Would recommend SERVPRO of Paradise Valley because of their knowledge and professionalism.

Josh and Matt were very informative and patient. Thank you

Keep up the great work.

From start to finish, I was completely impressed by SERVPRO's customer service. Josh was terrific throughout the process. Great communication, very professional, extremely knowledgeable, punctual for appointments, etc. High-quality work using high-quality equipment. I highly recommend Josh and his SERVPRO team!

They did an amazing job! We were worried that we had mold that was causing our children to be sick. They came right out and inspected, referred someone that tested our air quality, and then advised us on what to do next. We had a wonderful experience and would use SERVPRO again!

Part 1:

It is a pleasure to review SERVPRO of Paradise Valley! We sincerely thank Josh and the SERVPRO PV team for the great work they did for us after a fire sprinkler pipe failure resulted in significant flooding and damage to our daughter’s condo this summer.

We first contacted SERVPRO to deal with the immediate problem of the 3-4 inches of flooding throughout the unit. Josh, Matt and other members of the team immediately responded, installing equipment (fans, dehumidifiers, etc.) and taking other remediation actions. They were available any time we called, including early mornings and evenings. They checked in with us daily and worked closely with the homeowner’s insurance company. I could not have been more satisfied and appreciative of the high level of communication and responsiveness throughout this difficult time.

Part 2:

Because of the terrific job SERVPRO PV did with the flooding remediation, we asked Josh to assume responsibility for moving furniture and other personal property from the unit to a local storage unit, which his team did in a very timely and careful manner. The items were very well wrapped or boxed. When SERVPRO PV later delivered the items back, items were safe and sound.

Again because of our high level of satisfaction, we hired SERVPRO PV to take on the reconstruction project, which was substantial. Importantly, SERVPRO PV’s construction manager identified quite a bit of damage that the insurance company’s adjuster had missed. SERVPRO PV worked directly with the insurance company to get the necessary approvals to do the job fully and correctly, which took a lot of stress off of us.

Through no fault of SERVPRO’s, it took more time than anticipated to get the job started, because we had to wait on the City to approve the new fire sprinkler pipe plans and for the new pipes to be installed (by another company). There were some unforeseen issues (e.g. wood flooring that had been improperly glued down by the prior owner) that put the SERVPRO team behind schedule a bit. However, Josh and the construction manager kept us informed. When needed, they worked evenings and weekends to get the job done. In addition, they went above and beyond and made improvements to the unit that they were not obligated to do. For example, they installed executive height cabinets in the bathrooms (where the originals were at a lower height).

In sum, we were very happy with SERVPRO PV. Josh demonstrated a high level of integrity, was always polite and caring, and he repeatedly checked in with us to make sure we were completely satisfied. We have gladly recommended SERVPRO PV to others.

The team showed up on time and did a great job. They went above and beyond.

We had a surprise hot water leak and needed an evaluation for dry wall damage. SERVPRO came out within 45 mins and gave me an honest opinion of the extent of our damage which ended up being fairly minor compared to the outrageous estimate another company was going to charge us. Tyler and Dexter also did a much more thorough job than the other company evaluating the damage. My husband and I were very impressed by SERVPRO PV and will definitely be using them again for any water damages or mold issues and are spreading the word. Thank you SERVPRO!

Highly recommend using this company. Very fast and easy to work with. Awesome employees

Sprinkler pipe broke in the attic, caught it in time but still had about 15-20 gallons of water in attic/ceiling/wall space.

Incident happened at 7:30 pm on a Thursday night. Initial SERVPRO crew of 2 men were at the house within 1.5 hours after placing the service call, so very pleased with the response. Initial crew assessed situation and very quickly went into attic space, removed, and bagged all wet insulation. Crew then measured for moisture in walls, even in the not-so-obvious places, and strategically set up fans and a dehumidifier to begin the drying process.
Crew returned the following day at the time of scheduled appointment to re-assess progress, move fans, and make adjustments.
On the third day, Nathan (crew chief) checked further progress, made additional recommendations, explained the whys and hows to his method of making sure all wall space you can't see will be dried using his suggestions, and quickly made the adjustments (he was so thorough, I believe he could have been a detective in a past life, a great trait to have in this business). Nathan was extremely knowledgeable and did a great job of explaining the process.
All through the entire process, Joshua (owner) was very accessible and did a wonderful job of scheduling his crew, and working around our schedule. While I hope to never have to use this team again, it's great to know who I can call on when I have an emergency such as this again. Thank you guys!