What our Customers say...
Water Damage Testimonials
The team showed up on time and did a great job. They went above and beyond.
I panicked. An intake valve of an upstairs toilet failed. Water was gushing out of the pipe all over the condo and garage. I needed it addressed immediately. I looked for Rehab services and saw SERVPRO as an option. I had seen their organization in action during another flood at a storage facility. They were professional and tolerant of the emotions of lives turned upside down. I called. Josh had his crew out there in an hour and half. There were issues with the electricity, tenants, belongings, out of state owner, and numerous other obstacles. SERVPRO and Josh navigated all of these issues with expertise, civility and professionalism. If you find yourself needing help with water damage or other kind of a rehab issues, stop looking and call Josh at SERVPRO.
I was a nervous wreak after my house flooded, One call to the Paradise Valley SERVPRO location and my worries were gone. A quick 5 minute conversation with Josh at the Paradise Valley SERVPRO location was all it took for him to break down my confusion and reassure me that they are expert emergency restoration contractors. He detailed each step of the process of restoring and reconstructing my home after our massive flood. Choose this location, Choose Paradise Valley SERVPRO.
The water heater pipe in my rental condo leaked and damaged not only my unit but also the down stair neighbor. SERVPRO did all the remediation and restoration work. The quality of work has been excellent. Matthew Tirpak is an very good project manager. He professionally answers all the questions and concerns. He respectfully treated my real estate agent and my tenants. I would use them again later on if needed.
Could not have asked for better service and fairer treatment. Have used this company twice now. Once for a hot water leak that seeped into the laundry and bedroom before anyone noticed and once for a leaking pipe behind the shower wall. Both times received a quick response, professional treatment, quality work and fair prices. Highly recommend them for any service they provide.
Josh and all of his crew were remarkably professional, polite, honest & helpful. We contacted him on a Saturday morning & water remediation was in process within several hours. Even though our job was not "huge" both Josh & his crews were onsite daily to check progress, discuss options & provide recommendations & insight for additional contractors after his "remediation" part was finished. They worked both hard and smart & always with a customer's best interest & financial practicalities in mind...Rare qualities to find. We'd happily use them again & recommend them to anyone in need of such services.
Josh, Matt and their team were very responsive, honest and trust worthy.. In my time of need they were dependable and went above and beyond to help me with my slab leak during a very difficult time... would recommend these guys to my family and friends.
Had a sewage leak from a toilet in the neighbor's unit upstairs, resulting in drywall damage and an awful smell! Josh, the owner, came out the same day and gave me an estimate for clean-up and tear-out that was 1/3 of the first estimate I had received from a competitor. The work was done professionally and promptly, and Josh put me in touch with a contractor who replaced the drywall, textured, and painted promptly. This company takes it's cue from the owner, and is very focused on customer service. I highly recommend them.
They were very responsive and easy to work with. I felt informed from the very beginning, through the end. We realized our water damage on a Friday night and they were immediately accessible and came to the rescue, we were not home of even in the state at the time. It was nice to have a firm to trust and keep us informed on the progress.
Josh and his team @ SERVPRO of Paradise Valley did an amazing job getting my house fixed up after a flood. Excellent customer service. Some of the best service I have ever seen. Josh was leaving to go out of town and still managed to get a team to my house within an hour after I called him. I highly recommend SERVPRO of Paradise Valley.
What can I say? I was in a bit of a panic when I called SERVPRO of PV after learning about (from test results) the poor job another company had just done on a category 3 situation at our house (sewage backup). We have some health issues that could be exasperated by mold and bacteria, which made me even more concerned. I happened upon SERVPRO of PV, calling there on the weekend. The owner Josh answered and was extremely helpful, honest and responsive. He spent SO MUCH time speaking to me over the next several days helping me figure out how to handle the situation. The focus on getting the old company (that had already been paid) to do the job correctly. He wasn't making a dime off of me. When things went even further south with the other company, Josh worked hard to get us on the schedule. His crew was very respectful and responsive to our concerns and did a great job! The prices were very reasonable and Josh was super patient with all of my questions. If we ever have any water or sewage issues in the future, SERVPRO of PV will be my first call!
Josh and his crews at SERVPRO have been wonderful to us. We had an undetected water leak and the crews were fast, efficient, and thorough. We were so impressed with their service that we called them again for assistance on a non-emergent basis and received the same high quality service. It is nice to feel comfortable and have a trustworthy company such as SERVPRO of Paradise Valley.
After dealing with an awful company that just stored their equipment at my property for 3 days, I was so blessed to have been referred to SERVPRO From the owner to all the employees I have dealt with in SERVPRO, I have been shown what an example of superb professionalism they all have. They were not only knowledgeable in their business but their customer service skills were outstanding. My experience with them is very positive and I would keep their card to recommend anyone I know that would need their services. Keep up the great service!
The guys were great. Super nice and answered all of our questoins. Plus, they were quick to respond to our concerns. They deserve a raise!
The staff at SERVPRO did an oustanding job from start to finish!! They were very thorough and we appreciate their quick response to our water problem!!
I don't typically leave reviews unless a business goes above and beyond, exceeding my expectations. Josh and his SERVPRO team did just that when we discovered water damage in our kitchen. Josh was AWESOME. He was incredibly prompt in responding, very patient with all of my questions, very detailed, professional and kept me up to date with next steps and progress. Other businesses should model the customer service and quality of SERVPRO of Paradise Valley!
I have used their services on 2 occasions in the last 3 years. This outfit not only knows what to do to solve and/or mitigate the problem but they completely understand the difficulty and trauma associated with serious water damage to one's home. Their support and professionalism was remarkable.
Extremely professional and kept us updated throughout the process when we had a water heater leak. Always on time, worked around our schedule and made the process as easy as it could get. Can't emphasize how respectful and professional they were.
We had SERVPRO out to investigate what looked like a water stain on a baseboard. It turned out not to be a leak or anything. But our experience with Josh and his team was fantastic. No one ever made us feel rushed. They listened well, were patient, and worked with us on how to go about checking the area. Everything was done with care and thought. Their communication is outstanding. They always kept us informed along the way and eased our minds. We would call them again should we ever need to. Highly recommended! When you think something could be wrong in your house, it's always good to have a thoughtful caring team to call.
SERVPRO of Paradise Valley is great to work with. They are professional, prompt, very knowledgeable and honest. Their pricing is very fair. After getting three quotes from various companies, I knew Josh and his SERVPRO team were the best choice. They did a thorough inspection and explained the complete process for cleaning up our water damage. It is worth noting that there are other SERVPRO companies in the area and they are independently owned and operated. SERVPRO of Paradise Valley is who I would recommend.
I recently had a flood in my residence on a Sunday morning at 3:30am! SERVPRO of Paradise Valley was on-site within 1 hour, got all of the water up and dried out my home to ensure no mold would grow. …They were fast, courteous, professional and very accommodating. I would recommend them to anyone, any time!
If you're in need of cleanup and/or restoration services I highly recommend Josh and his team at SERVPRO. Customer service, professionalism, friendliness and patience with an extremely panicked customer with overflowing sewage...doesn't get any better than Josh! Thank you for all your hard work, coming late in the afternoon in my immediate time of need and explaining each step along the way! AND for putting up with my house full of yapping Chihuahuas!
The guys from SERVPRO of Paradise Valley are great! They were very courteous, thorough and understanding of all our worries. They examined every possible source of water penetration, explained the cause, cleanup and any after effects. I would highly recommend them to anyone in need of cleanup services.
I was very satisfied with the SERVPRO team, the guys and service were great.
SERVPRO of Paradise Valley took the time to discuss all of my options when my water heater flooded my house. They were honest about what needed to be done and did not try to have me use services I did not need. They provided exceptional friendly service.