What our Customers say...
From start to finish, I was completely impressed by SERVPRO's customer service. Josh was terrific throughout the process. Great communication, very professional, extremely knowledgeable, punctual for appointments, etc. High-quality work using high-quality equipment. I highly recommend Josh and his SERVPRO team!
They did an amazing job! We were worried that we had mold that was causing our children to be sick. They came right out and inspected, referred someone that tested our air quality, and then advised us on what to do next. We had a wonderful experience and would use SERVPRO again!
It is a pleasure to review SERVPRO of Paradise Valley! We sincerely thank Josh and the SERVPRO PV team for the great work they did for us after a fire sprinkler pipe failure resulted in significant flooding and damage to our daughter’s condo this summer.
We first contacted SERVPRO to deal with the immediate problem of the 3-4 inches of flooding throughout the unit. Josh, Matt and other members of the team immediately responded, installing equipment (fans, dehumidifiers, etc.) and taking other remediation actions. They were available any time we called, including early mornings and evenings. They checked in with us daily and worked closely with the homeowner’s insurance company. I could not have been more satisfied and appreciative of the high level of communication and responsiveness throughout this difficult time.
Because of the terrific job SERVPRO PV did with the flooding remediation, we asked Josh to assume responsibility for moving furniture and other personal property from the unit to a local storage unit, which his team did in a very timely and careful manner. The items were very well wrapped or boxed. When SERVPRO PV later delivered the items back, items were safe and sound.
Again because of our high level of satisfaction, we hired SERVPRO PV to take on the reconstruction project, which was substantial. Importantly, SERVPRO PV’s construction manager identified quite a bit of damage that the insurance company’s adjuster had missed. SERVPRO PV worked directly with the insurance company to get the necessary approvals to do the job fully and correctly, which took a lot of stress off of us.
Through no fault of SERVPRO’s, it took more time than anticipated to get the job started, because we had to wait on the City to approve the new fire sprinkler pipe plans and for the new pipes to be installed (by another company). There were some unforeseen issues (e.g. wood flooring that had been improperly glued down by the prior owner) that put the SERVPRO team behind schedule a bit. However, Josh and the construction manager kept us informed. When needed, they worked evenings and weekends to get the job done. In addition, they went above and beyond and made improvements to the unit that they were not obligated to do. For example, they installed executive height cabinets in the bathrooms (where the originals were at a lower height).
In sum, we were very happy with SERVPRO PV. Josh demonstrated a high level of integrity, was always polite and caring, and he repeatedly checked in with us to make sure we were completely satisfied. We have gladly recommended SERVPRO PV to others.
The team showed up on time and did a great job. They went above and beyond.
We had a surprise hot water leak and needed an evaluation for dry wall damage. SERVPRO came out within 45 mins and gave me an honest opinion of the extent of our damage which ended up being fairly minor compared to the outrageous estimate another company was going to charge us. Tyler and Dexter also did a much more thorough job than the other company evaluating the damage. My husband and I were very impressed by SERVPRO PV and will definitely be using them again for any water damages or mold issues and are spreading the word. Thank you SERVPRO!
The team showed up on time and did a great job. They went above and beyond.
A few weeks ago I had my air ducts cleaned and was told we had mold in our air handler. Realizing how serious this was for my family and I, immediately made an appointment to have my house tested. Sure enough we find out we not only have mold but black mold which is highly toxic. The mold test company referred me to SERVPRO and be me in connection with Josh Alcorn. Josh went above and beyond my expectations! He answered all my questions and gave me peace of mind that him and his team would assist us in anyway possible. After we had our air handler replaced by an HVAC company, Josh sent his team out to complete the cleaning process. Tyler and the other gentleman who came were all very professional and friendly. They took the time to walk around the house with me as I shared my concerns and what all I wanted done. They spent several hours here vacuuming the walls with HEPA vacuum and even our mattresses as well as fogged our rooms with antimicrobial solution to clear our air from any harm for mold spores. Throughout my experience with them they have been nothing but accommodating and extremely helpful . I would recommend this company to anyone for all of their mold remediation needs. After they completed the work, Tyler made sure that everything was up to my expectations and also Josh sent me a separate email asking about my experience. This is the company that cares a lot about their reputation and goes above and beyond for their customer
Highly recommend using this company. Very fast and easy to work with. Awesome employees
I panicked. An intake valve of an upstairs toilet failed. Water was gushing out of the pipe all over the condo and garage. I needed it addressed immediately. I looked for Rehab services and saw SERVPRO as an option. I had seen their organization in action during another flood at a storage facility. They were professional and tolerant of the emotions of lives turned upside down. I called. Josh had his crew out there in an hour and half. There were issues with the electricity, tenants, belongings, out of state owner, and numerous other obstacles. SERVPRO and Josh navigated all of these issues with expertise, civility and professionalism. If you find yourself needing help with water damage or other kind of a rehab issues, stop looking and call Josh at SERVPRO.
I was a nervous wreak after my house flooded, One call to the Paradise Valley SERVPRO location and my worries were gone. A quick 5 minute conversation with Josh at the Paradise Valley SERVPRO location was all it took for him to break down my confusion and reassure me that they are expert emergency restoration contractors. He detailed each step of the process of restoring and reconstructing my home after our massive flood. Choose this location, Choose Paradise Valley SERVPRO.
SERVPRO came out to clean our air ducts. The technicians who came out were very professional, worked quickly, and very pleasant. I will use them for future needs.
The water heater pipe in my rental condo leaked and damaged not only my unit but also the down stair neighbor. SERVPRO did all the remediation and restoration work. The quality of work has been excellent. Matthew Tirpak is an very good project manager. He professionally answers all the questions and concerns. He respectfully treated my real estate agent and my tenants. I would use them again later on if needed.
Could not have asked for better service and fairer treatment. Have used this company twice now. Once for a hot water leak that seeped into the laundry and bedroom before anyone noticed and once for a leaking pipe behind the shower wall. Both times received a quick response, professional treatment, quality work and fair prices. Highly recommend them for any service they provide.
We contacted our local SERVPRO office of Paradise Valley. We received prompt, professional service. They made suggests for an action plan. They were on time and explained how their plan of action would work and if needed a backup plan. We found the scope of their work and cost to be appropriate. We would call them again if needed
These guys were great, polite and prompt.
I have used SERVPRO of Paradise Valley several times. Once for a water extraction & carpet removal and for a full mold remediation. Josh, the owner is very knowledgeable, accommodating, and friendly. The work was completed quickly and professionally and the price was very fair. I would absolutely recommend them.
Josh and all of his crew were remarkably professional, polite, honest & helpful. We contacted him on a Saturday morning & water remediation was in process within several hours. Even though our job was not "huge" both Josh & his crews were onsite daily to check progress, discuss options & provide recommendations & insight for additional contractors after his "remediation" part was finished. They worked both hard and smart & always with a customer's best interest & financial practicalities in mind...Rare qualities to find. We'd happily use them again & recommend them to anyone in need of such services.
Josh of SERVPRO completed a water and mold remediation at my rental property in April, 2018. I sent a web request for a quote on a Saturday evening, and he replied within an hour or two and then began work that weekend. I appreciated that Josh kept in close contact with me via text and phone, even throughout a busy weekend with his family. He was prompt, professional, and always made me feel like a priority even though my job was neither large nor urgent. His crew and subcontractors were quick, efficient, and clean, and because I am out of state, Josh sent me ample photos of the entire process. He also gave great advise for mitigating costs and damage, and helped get an estimate for the restoration work as well. I would recommend SERVPRO Paradise Valley to anyone who needs competent assistance in a similar situation!
We had some very old 9" asbestos tile and mastic (original to our home built in 1957 and then carpeted over) that needed to be removed before we could put in new flooring. Josh's crew knocked it out in a day. We appreciate the professionalism and hard work your crew put into the job!
Michael was outstanding in his customer service and attention to detail! He was extremely kind and patient with all of our questions too.
Both Matthew and Josh were quick to respond and they were truly concerned with my situation. They treated me as if I were the only customer and I appreciated that very much. I would definitely recommend them!
Josh, Matt and their team were very responsive, honest and trust worthy.. In my time of need they were dependable and went above and beyond to help me with my slab leak during a very difficult time... would recommend these guys to my family and friends.
These guys are the pros! Speedy, professional, and accommodating. I would recommend their services to anyone.
Had a sewage leak from a toilet in the neighbor's unit upstairs, resulting in drywall damage and an awful smell! Josh, the owner, came out the same day and gave me an estimate for clean-up and tear-out that was 1/3 of the first estimate I had received from a competitor. The work was done professionally and promptly, and Josh put me in touch with a contractor who replaced the drywall, textured, and painted promptly. This company takes it's cue from the owner, and is very focused on customer service. I highly recommend them.
One of the best in Arizona!
Josh, and his company are my go to!! As a realtor, I always refer this company to my clients for their move in and out carpet and tile cleaning! My clients always tell me how wonderful they are to work with and what a great job they do! They are reliable, professional, and the best in the business !! I would highly recommend them to anyone! They have a wide variety of services! My brother in law called them late at night when his washer flushed and they were there to help him with in the hour!! They are amazing!
SERVPRO came to my house and cleaned my carpets. They have a very friendly staff, did a professional job and take the details into consideration. I was very appreciative of their service and attentiveness to my family and our daily needs while working in our house.
Had SERVPRO carpet cleaning services to our home. They did an amazing job. Especially on some pet stains. I most definitely will be using them again and recommend them highly.
They were very responsive and easy to work with. I felt informed from the very beginning, through the end. We realized our water damage on a Friday night and they were immediately accessible and came to the rescue, we were not home of even in the state at the time. It was nice to have a firm to trust and keep us informed on the progress.
Work done professionally and very cleanly, leaving no mess.
Josh!! That is the owner. honest, kind, understanding and caring!
Had a slow leak hiding in the back of our kitchen cabinet that caused some nasty mold across the kitchen and bathrooms.
Josh replied to my weekend yelp message with helpful info and eased the initial scare of hurry up n get out of the house.
We had other companies come out. The other we considered came in lower but a. I didn't get such a great vibe & b. They wanted to rip out parts of my bathrooms that were nowhere near the mold! I chose Josh, insurance didn't cover, he had his crew work small areas at a time to try to minimize and damage and save me money.
His crew was nice respectful, careful and meticulous!
I hope I never need his services again and kinda hope no one does, but if it should happen that water damage comes up he's got my referral no questions!
Josh and his team @ SERVPRO of Paradise Valley did an amazing job getting my house fixed up after a flood. Excellent customer service. Some of the best service I have ever seen. Josh was leaving to go out of town and still managed to get a team to my house within an hour after I called him. I highly recommend SERVPRO of Paradise Valley.
Sprinkler pipe broke in the attic, caught it in time but still had about 15-20 gallons of water in attic/ceiling/wall space.
Incident happened at 7:30 pm on a Thursday night. Initial SERVPRO crew of 2 men were at the house within 1.5 hours after placing the service call, so very pleased with the response. Initial crew assessed situation and very quickly went into attic space, removed, and bagged all wet insulation. Crew then measured for moisture in walls, even in the not-so-obvious places, and strategically set up fans and a dehumidifier to begin the drying process.
Crew returned the following day at the time of scheduled appointment to re-assess progress, move fans, and make adjustments.
On the third day, Nathan (crew chief) checked further progress, made additional recommendations, explained the whys and hows to his method of making sure all wall space you can't see will be dried using his suggestions, and quickly made the adjustments (he was so thorough, I believe he could have been a detective in a past life, a great trait to have in this business). Nathan was extremely knowledgeable and did a great job of explaining the process.
All through the entire process, Joshua (owner) was very accessible and did a wonderful job of scheduling his crew, and working around our schedule. While I hope to never have to use this team again, it's great to know who I can call on when I have an emergency such as this again. Thank you guys!
What can I say? I was in a bit of a panic when I called SERVPRO of PV after learning about (from test results) the poor job another company had just done on a category 3 situation at our house (sewage backup). We have some health issues that could be exasperated by mold and bacteria, which made me even more concerned. I happened upon SERVPRO of PV, calling there on the weekend. The owner Josh answered and was extremely helpful, honest and responsive. He spent SO MUCH time speaking to me over the next several days helping me figure out how to handle the situation. The focus on getting the old company (that had already been paid) to do the job correctly. He wasn't making a dime off of me. When things went even further south with the other company, Josh worked hard to get us on the schedule. His crew was very respectful and responsive to our concerns and did a great job! The prices were very reasonable and Josh was super patient with all of my questions. If we ever have any water or sewage issues in the future, SERVPRO of PV will be my first call!
Josh and his crews at SERVPRO have been wonderful to us. We had an undetected water leak and the crews were fast, efficient, and thorough. We were so impressed with their service that we called them again for assistance on a non-emergent basis and received the same high quality service. It is nice to feel comfortable and have a trustworthy company such as SERVPRO of Paradise Valley.
After dealing with an awful company that just stored their equipment at my property for 3 days, I was so blessed to have been referred to SERVPRO From the owner to all the employees I have dealt with in SERVPRO, I have been shown what an example of superb professionalism they all have. They were not only knowledgeable in their business but their customer service skills were outstanding. My experience with them is very positive and I would keep their card to recommend anyone I know that would need their services. Keep up the great service!
We used SERVPRO for air duct cleaning. We found the company professional, responsive and efficient from the initial phone call to the completed project. I highly recommend them, and plan to utilize their services for our next carpet cleaning based on the reviews here.
I absolutely loved Josh and his staff! So helpful and professional! So friendly and trustworthy!
Josh and his team were extremely diligent, thorough, and honest. We wish that there were more service professionals of the same calibre as he and his team!
Thanks Josh! Great Job!
SERVPRO was fast, prompt and courteous. They explained all steps of the process and were extremely friendly.
The guys were great. Super nice and answered all of our questoins. Plus, they were quick to respond to our concerns. They deserve a raise!
Would recommend strongly to anyone.
The staff at SERVPRO did an oustanding job from start to finish!! They were very thorough and we appreciate their quick response to our water problem!!
Do not change a thing. I am very happy so far,with the interior personnel,I am still withholding my final assement until the exterior personnel and their job performance is complete.
Outstanding crew from first phone call to wrap up… thank you! Josh, Nathan and crew did an outstanding job!
We have used josh & his crew last few years for tile, carpet & Duct Cleaning they always are professional do a great job and fairly priced.
Josh and his crew did a great job for us. We really appreciate the service in our time of need.
Have had several different carpet cleaning services to our home and they have done an ok job but the high traffic areas never seemed to get clean enough. I explained this to the people at SERVPRO and they explained they had a 2 step cleaning process they would use for those areas. Tyler came and worked very hard on those areas and they came out great. I most definitely will be using them again and recommend them highly.
It wouldn't be enough just to say that they are great professionals and they did a great job at a good prices. They really were there for ME and MY needs when I most needed. It was more than just doing their job and restore my house. All the way was like having a partner who was there for me, understanding what I needed and doing so to make me happy.
Josh Alcon and his team at SERVPRO are the Best. They helped my family recover from a house fire. I would refer him and his team to anyone. They will not let you down.
I don't typically leave reviews unless a business goes above and beyond, exceeding my expectations. Josh and his SERVPRO team did just that when we discovered water damage in our kitchen. Josh was AWESOME. He was incredibly prompt in responding, very patient with all of my questions, very detailed, professional and kept me up to date with next steps and progress. Other businesses should model the customer service and quality of SERVPRO of Paradise Valley!
I have used their services on 2 occasions in the last 3 years. This outfit not only knows what to do to solve and/or mitigate the problem but they completely understand the difficulty and trauma associated with serious water damage to one's home. Their support and professionalism was remarkable.
My home was flooded twice. Joshua literally took me be the hand and helped me thru this terrible experience. My mother's home is in Phoenix and I live in California. His personal handling and the companies professionalism are tops in my book. He and his crew went above and beyond. They did a great job ! Thanks all
I was most impressed by their work ethic, availability, competence and courtesy. I would recommend SERVPRO of PV and I would definitely use them again.
Extremely professional and kept us updated throughout the process when we had a water heater leak. Always on time, worked around our schedule and made the process as easy as it could get. Can't emphasize how respectful and professional they were.
Was impressed on the cleanliness, how informative and how respectful they were.
As an Estate Manager serving Paradise Valley, having prompt, reliable, and trust worthy service companies on my side is critical to my success. After a basement flood was discovered in a client's home early on a Monday morning, the SERVPRO of Paradise Valley team came to the rescue within hours. I'm happy to say that SERVPRO of Paradise Valley is on my preferred list!
SERVPRO of Paradise Valley, AZ responded promptly to our call to inspect a leak from our balcony deck located above an interior space. The two SERVPRO guys did a very good job in installing plastic screening before starting the water restoration process. They removed the damaged sheetrock ceiling and installed dryers and HIPA filter device to contain any dust particles. The work was completed in one day and they did a very thorough job in cleaning up after the work. I was very impressed with their attention to detail. The owner, Josh came out to our home during the process and after the work was completed. I would highly recommend SERVPRO of Paradise Valley.
We had a leak from an upstairs bathroom into a downstairs hall closet that we rarely use. By the time we discovered the leak the closet was filled with mold, but fortunately we were lucky enough to find SERVPRO of Paradise Valley. Josh was very informative regarding our options and he and his team were able to do the mold remediation and get everything fixed better than new in a very short amount of time. Working with Josh made what could have been a very stressful situation as easy as possible, I can't recommend his company highly enough.
The professional demeanor of the crew reflects the companies core beliefs. I will recommend them to anyone near me if and when the need arises.
We had SERVPRO out to investigate what looked like a water stain on a baseboard. It turned out not to be a leak or anything. But our experience with Josh and his team was fantastic. No one ever made us feel rushed. They listened well, were patient, and worked with us on how to go about checking the area. Everything was done with care and thought. Their communication is outstanding. They always kept us informed along the way and eased our minds. We would call them again should we ever need to. Highly recommended! When you think something could be wrong in your house, it's always good to have a thoughtful caring team to call.
These guys are awesome, courteous, clean, professional and VERY effective. You can't go wrong with them!!
We used SERVPRO for a minor mold issue. The actual franchise owner Josh actually came out and assessed the damage. The next day they had the problem contained and controlled without waking up our 1 year old daughter! It is a great company and I would recommend them to anyone and everyone!
SERVPRO is a standout in their industry professional, honest and very responsive. So thankful that I found them when we needed them/ Highly recommend!!
In mid-January the was a huge rain and hail storm in the downtown Phoenix area...unbeknownst to us our 6 floor condo flooded when the hail clogged the patio drains. We were out of town for the weather event, so the drainage saturated most all interior walls and flooring....horrible, soggy mess everywhere. But SERVPRO of Paradise Valley, the referral from State Farm, came to our rescue pronto! Nathan, Josh and their professional and sincere crew packed up and safely stored our belongings. Cleaned out the damaged drywall and carpet in order for the reno to begin. Nathan answered questions and made many helpful suggestions to us. This is a super group of business people, they are straightforward, timely, careful and very helpful. I highly recommend Paradise Valley SERVPRO, our experience was exceptional.
SERVPRO of Paradise Valley is great to work with. They are professional, prompt, very knowledgeable and honest. Their pricing is very fair. After getting three quotes from various companies, I knew Josh and his SERVPRO team were the best choice. They did a thorough inspection and explained the complete process for cleaning up our water damage. It is worth noting that there are other SERVPRO companies in the area and they are independently owned and operated. SERVPRO of Paradise Valley is who I would recommend.
If you're looking for a company that provides exceptional customer service, you have found it in SERVPRO of Paradise Valley. Josh took the time to understand our situation, evaluate it, and make special arrangements to help us out on very short notice. The NEXT DAY, we met, he set up the equipment, and overnight, our house smelled perfectly clean! No joke!! Did I mention we have 2 cats, and 2 dogs too? We were amazed! . Not just customer service, EXCEPTIONAL customer service!!
Professional, quick, and easy to deal with. SERVPRO of PV did a small mold-removal job without making it seem like a bigger task than it was. I appreciated their responsiveness and thoroughness. I highly recommend them.
I recently had a flood in my residence on a Sunday morning at 3:30am! SERVPRO of Paradise Valley was on-site within 1 hour, got all of the water up and dried out my home to ensure no mold would grow. …They were fast, courteous, professional and very accommodating. I would recommend them to anyone, any time!
They are professional and did the job for the estimate given by phone. Importantly, they cleaned using an environmentally friendly product used in hospitals and it looks and smells clean. They did a great job and were quite efficient. I highly recommend this company without reservation and would use them again without giving it a second thought.
Josh and Kristen are awesome people and they have high standards for their business. I would highly recommend SERVPRO of Paradise Valley to anyone needing restoration and cleanup done.
Nate and his team were wonderful, professional, and understanding in a difficult situation and I would highly recommend them for any work you need done. Thank you so much......5 stars all around!!!
WOW what a great Company Service is number one I have dealt with lots of various Company's in my line of work and SERVPRO is by far the best! From the time they arrived after a large fire they were gogogo! From setting up containment and answering all the crazy questions that I had for them with no hesitation. Nathan and Josh are golden in there line of work they know what they are doing and go out of there way to make a bad situation into an easier situation. I am glad to know that there are people as well as business out there that are true to their word THANKS again hope I dont have to call you but if I do they are the only ones I will use.
If you're in need of cleanup and/or restoration services I highly recommend Josh and his team at SERVPRO. Customer service, professionalism, friendliness and patience with an extremely panicked customer with overflowing sewage...doesn't get any better than Josh! Thank you for all your hard work, coming late in the afternoon in my immediate time of need and explaining each step along the way! AND for putting up with my house full of yapping Chihuahuas!
The owner Josh, is very nice and was easy to work with. He did NOT apply scare tactics to sell me more work than he thought I needed. He listened to all my questions and concerns, making sure I was happy with the work all though out the process. Thanks Josh!
Great Job - Nathan was awesome! Will most definitely recommend.
The guys from SERVPRO of Paradise Valley are great! They were very courteous, thorough and understanding of all our worries. They examined every possible source of water penetration, explained the cause, cleanup and any after effects. I would highly recommend them to anyone in need of cleanup services.
I was very satisfied with the SERVPRO team, the guys and service were great.
SERVPRO of Paradise Valley took the time to discuss all of my options when my water heater flooded my house. They were honest about what needed to be done and did not try to have me use services I did not need. They provided exceptional friendly service.