What our Customers say...
Sprinkler pipe broke in the attic, caught it in time but still had about 15-20 gallons of water in attic/ceiling/wall space.
Incident happened at 7:30 pm on a Thursday night. Initial SERVPRO crew of 2 men were at the house within 1.5 hours after placing the service call, so very pleased with the response. Initial crew assessed situation and very quickly went into attic space, removed, and bagged all wet insulation. Crew then measured for moisture in walls, even in the not-so-obvious places, and strategically set up fans and a dehumidifier to begin the drying process.
Crew returned the following day at the time of scheduled appointment to re-assess progress, move fans, and make adjustments.
On the third day, Nathan (crew chief) checked further progress, made additional recommendations, explained the whys and hows to his method of making sure all wall space you can't see will be dried using his suggestions, and quickly made the adjustments (he was so thorough, I believe he could have been a detective in a past life, a great trait to have in this business). Nathan was extremely knowledgeable and did a great job of explaining the process.
All through the entire process, Joshua (owner) was very accessible and did a wonderful job of scheduling his crew, and working around our schedule. While I hope to never have to use this team again, it's great to know who I can call on when I have an emergency such as this again. Thank you guys!
What can I say? I was in a bit of a panic when I called SERVPRO of PV after learning about (from test results) the poor job another company had just done on a category 3 situation at our house (sewage backup). We have some health issues that could be exasperated by mold and bacteria, which made me even more concerned. I happened upon SERVPRO of PV, calling there on the weekend. The owner Josh answered and was extremely helpful, honest and responsive. He spent SO MUCH time speaking to me over the next several days helping me figure out how to handle the situation. The focus on getting the old company (that had already been paid) to do the job correctly. He wasn't making a dime off of me. When things went even further south with the other company, Josh worked hard to get us on the schedule. His crew was very respectful and responsive to our concerns and did a great job! The prices were very reasonable and Josh was super patient with all of my questions. If we ever have any water or sewage issues in the future, SERVPRO of PV will be my first call!
Josh and his crews at SERVPRO have been wonderful to us. We had an undetected water leak and the crews were fast, efficient, and thorough. We were so impressed with their service that we called them again for assistance on a non-emergent basis and received the same high quality service. It is nice to feel comfortable and have a trustworthy company such as SERVPRO of Paradise Valley.
After dealing with an awful company that just stored their equipment at my property for 3 days, I was so blessed to have been referred to SERVPRO From the owner to all the employees I have dealt with in SERVPRO, I have been shown what an example of superb professionalism they all have. They were not only knowledgeable in their business but their customer service skills were outstanding. My experience with them is very positive and I would keep their card to recommend anyone I know that would need their services. Keep up the great service!
We used SERVPRO for air duct cleaning. We found the company professional, responsive and efficient from the initial phone call to the completed project. I highly recommend them, and plan to utilize their services for our next carpet cleaning based on the reviews here.
I absolutely loved Josh and his staff! So helpful and professional! So friendly and trustworthy!
Josh and his team were extremely diligent, thorough, and honest. We wish that there were more service professionals of the same calibre as he and his team!
Thanks Josh! Great Job!
SERVPRO was fast, prompt and courteous. They explained all steps of the process and were extremely friendly.
The guys were great. Super nice and answered all of our questoins. Plus, they were quick to respond to our concerns. They deserve a raise!
Would recommend strongly to anyone.
The staff at SERVPRO did an oustanding job from start to finish!! They were very thorough and we appreciate their quick response to our water problem!!
Do not change a thing. I am very happy so far,with the interior personnel,I am still withholding my final assement until the exterior personnel and their job performance is complete.
Outstanding crew from first phone call to wrap up… thank you! Josh, Nathan and crew did an outstanding job!
We have used josh & his crew last few years for tile, carpet & Duct Cleaning they always are professional do a great job and fairly priced.
Josh and his crew did a great job for us. We really appreciate the service in our time of need.
Have had several different carpet cleaning services to our home and they have done an ok job but the high traffic areas never seemed to get clean enough. I explained this to the people at SERVPRO and they explained they had a 2 step cleaning process they would use for those areas. Tyler came and worked very hard on those areas and they came out great. I most definitely will be using them again and recommend them highly.
It wouldn't be enough just to say that they are great professionals and they did a great job at a good prices. They really were there for ME and MY needs when I most needed. It was more than just doing their job and restore my house. All the way was like having a partner who was there for me, understanding what I needed and doing so to make me happy.
Josh Alcon and his team at SERVPRO are the Best. They helped my family recover from a house fire. I would refer him and his team to anyone. They will not let you down.
I don't typically leave reviews unless a business goes above and beyond, exceeding my expectations. Josh and his SERVPRO team did just that when we discovered water damage in our kitchen. Josh was AWESOME. He was incredibly prompt in responding, very patient with all of my questions, very detailed, professional and kept me up to date with next steps and progress. Other businesses should model the customer service and quality of SERVPRO of Paradise Valley!
I have used their services on 2 occasions in the last 3 years. This outfit not only knows what to do to solve and/or mitigate the problem but they completely understand the difficulty and trauma associated with serious water damage to one's home. Their support and professionalism was remarkable.
My home was flooded twice. Joshua literally took me be the hand and helped me thru this terrible experience. My mother's home is in Phoenix and I live in California. His personal handling and the companies professionalism are tops in my book. He and his crew went above and beyond. They did a great job ! Thanks all
I was most impressed by their work ethic, availability, competence and courtesy. I would recommend SERVPRO of PV and I would definitely use them again.
Extremely professional and kept us updated throughout the process when we had a water heater leak. Always on time, worked around our schedule and made the process as easy as it could get. Can't emphasize how respectful and professional they were.
Was impressed on the cleanliness, how informative and how respectful they were.
As an Estate Manager serving Paradise Valley, having prompt, reliable, and trust worthy service companies on my side is critical to my success. After a basement flood was discovered in a client's home early on a Monday morning, the SERVPRO of Paradise Valley team came to the rescue within hours. I'm happy to say that SERVPRO of Paradise Valley is on my preferred list!
SERVPRO of Paradise Valley, AZ responded promptly to our call to inspect a leak from our balcony deck located above an interior space. The two SERVPRO guys did a very good job in installing plastic screening before starting the water restoration process. They removed the damaged sheetrock ceiling and installed dryers and HIPA filter device to contain any dust particles. The work was completed in one day and they did a very thorough job in cleaning up after the work. I was very impressed with their attention to detail. The owner, Josh came out to our home during the process and after the work was completed. I would highly recommend SERVPRO of Paradise Valley.
We had a leak from an upstairs bathroom into a downstairs hall closet that we rarely use. By the time we discovered the leak the closet was filled with mold, but fortunately we were lucky enough to find SERVPRO of Paradise Valley. Josh was very informative regarding our options and he and his team were able to do the mold remediation and get everything fixed better than new in a very short amount of time. Working with Josh made what could have been a very stressful situation as easy as possible, I can't recommend his company highly enough.
The professional demeanor of the crew reflects the companies core beliefs. I will recommend them to anyone near me if and when the need arises.
We had SERVPRO out to investigate what looked like a water stain on a baseboard. It turned out not to be a leak or anything. But our experience with Josh and his team was fantastic. No one ever made us feel rushed. They listened well, were patient, and worked with us on how to go about checking the area. Everything was done with care and thought. Their communication is outstanding. They always kept us informed along the way and eased our minds. We would call them again should we ever need to. Highly recommended! When you think something could be wrong in your house, it's always good to have a thoughtful caring team to call.
These guys are awesome, courteous, clean, professional and VERY effective. You can't go wrong with them!!
We used SERVPRO for a minor mold issue. The actual franchise owner Josh actually came out and assessed the damage. The next day they had the problem contained and controlled without waking up our 1 year old daughter! It is a great company and I would recommend them to anyone and everyone!
SERVPRO is a standout in their industry professional, honest and very responsive. So thankful that I found them when we needed them/ Highly recommend!!
In mid-January the was a huge rain and hail storm in the downtown Phoenix area...unbeknownst to us our 6 floor condo flooded when the hail clogged the patio drains. We were out of town for the weather event, so the drainage saturated most all interior walls and flooring....horrible, soggy mess everywhere. But SERVPRO of Paradise Valley, the referral from State Farm, came to our rescue pronto! Nathan, Josh and their professional and sincere crew packed up and safely stored our belongings. Cleaned out the damaged drywall and carpet in order for the reno to begin. Nathan answered questions and made many helpful suggestions to us. This is a super group of business people, they are straightforward, timely, careful and very helpful. I highly recommend Paradise Valley SERVPRO, our experience was exceptional.
SERVPRO of Paradise Valley is great to work with. They are professional, prompt, very knowledgeable and honest. Their pricing is very fair. After getting three quotes from various companies, I knew Josh and his SERVPRO team were the best choice. They did a thorough inspection and explained the complete process for cleaning up our water damage. It is worth noting that there are other SERVPRO companies in the area and they are independently owned and operated. SERVPRO of Paradise Valley is who I would recommend.
If you're looking for a company that provides exceptional customer service, you have found it in SERVPRO of Paradise Valley. Josh took the time to understand our situation, evaluate it, and make special arrangements to help us out on very short notice. The NEXT DAY, we met, he set up the equipment, and overnight, our house smelled perfectly clean! No joke!! Did I mention we have 2 cats, and 2 dogs too? We were amazed! . Not just customer service, EXCEPTIONAL customer service!!
Professional, quick, and easy to deal with. SERVPRO of PV did a small mold-removal job without making it seem like a bigger task than it was. I appreciated their responsiveness and thoroughness. I highly recommend them.
I recently had a flood in my residence on a Sunday morning at 3:30am! SERVPRO of Paradise Valley was on-site within 1 hour, got all of the water up and dried out my home to ensure no mold would grow. …They were fast, courteous, professional and very accommodating. I would recommend them to anyone, any time!
They are professional and did the job for the estimate given by phone. Importantly, they cleaned using an environmentally friendly product used in hospitals and it looks and smells clean. They did a great job and were quite efficient. I highly recommend this company without reservation and would use them again without giving it a second thought.
Josh and Kristen are awesome people and they have high standards for their business. I would highly recommend SERVPRO of Paradise Valley to anyone needing restoration and cleanup done.
Nate and his team were wonderful, professional, and understanding in a difficult situation and I would highly recommend them for any work you need done. Thank you so much......5 stars all around!!!
WOW what a great Company Service is number one I have dealt with lots of various Company's in my line of work and SERVPRO is by far the best! From the time they arrived after a large fire they were gogogo! From setting up containment and answering all the crazy questions that I had for them with no hesitation. Nathan and Josh are golden in there line of work they know what they are doing and go out of there way to make a bad situation into an easier situation. I am glad to know that there are people as well as business out there that are true to their word THANKS again hope I dont have to call you but if I do they are the only ones I will use.
If you're in need of cleanup and/or restoration services I highly recommend Josh and his team at SERVPRO. Customer service, professionalism, friendliness and patience with an extremely panicked customer with overflowing sewage...doesn't get any better than Josh! Thank you for all your hard work, coming late in the afternoon in my immediate time of need and explaining each step along the way! AND for putting up with my house full of yapping Chihuahuas!
The owner Josh, is very nice and was easy to work with. He did NOT apply scare tactics to sell me more work than he thought I needed. He listened to all my questions and concerns, making sure I was happy with the work all though out the process. Thanks Josh!
Great Job - Nathan was awesome! Will most definitely recommend.
The guys from SERVPRO of Paradise Valley are great! They were very courteous, thorough and understanding of all our worries. They examined every possible source of water penetration, explained the cause, cleanup and any after effects. I would highly recommend them to anyone in need of cleanup services.
I was very satisfied with the SERVPRO team, the guys and service were great.
SERVPRO of Paradise Valley took the time to discuss all of my options when my water heater flooded my house. They were honest about what needed to be done and did not try to have me use services I did not need. They provided exceptional friendly service.